FAQ
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What is the processing time for orders?
Orders are typically processed within 2-7 days, though during busy periods (like sales or holidays), there may be a slight delay. Once your order ships, you’ll receive a notification with tracking information!
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Do you accept returns or exchanges?
Due to the custom and made-to-order nature of my products, I generally do not accept returns or exchanges unless the product is damaged or incorrect. For full details, check out the Shipping & Returns section.
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What do I do if I receive a damaged or incorrect item?
If your product arrives damaged or you received the wrong item, please contact me within 14 days of delivery. I will help you resolve the issue as quickly as possible! If I can I am more than happy to replace prints, shirts, stickers, etc.
For Custom Commissions:
If your artwork arrives damaged or if there’s a mistake in the order (wrong piece, size, etc.), please contact me immediately. I will work with you to resolve the issue. If shipping insurance was not purchased and the artwork is damaged during shipping, I cannot be held responsible.
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Can I customize or request a commission?
Of course! To start a commission, send me a message with a detailed description of your idea! This can include things like the subject matter, style preferences, size, and any reference photos you have. Once we finalize the details, I'll send you a contract and an invoice for the deposit.
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What is the commission process like?
Here’s what to expect when commissioning artwork:
Step 1: Reach out to discuss your idea. I’ll send over an agreement and an invoice for the deposit (usually 50% of the total project price).
Step 2: Once the deposit is paid, I’ll create an initial sketch and send it to you for feedback. You’ll have one round of free revisions to adjust the design.
Step 3: After approval of the sketch, I’ll proceed to create the final piece.
Step 4: Once the artwork is complete, I’ll send you a preview (with watermarks if there’s a balance due). You can request final adjustments (within reason).
Step 5: When you approve the final artwork, the remaining balance is due before I send you the finished piece.
Step 6: After full payment is received, your artwork will be delivered either digitally or physically, depending on what we agreed on.
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How long does it take for a commissioned piece to be finished?
Typically I like to quote about 2 weeks to 3 months for custom commissions depending on what else is in the queue! If you need your artwork done by a specific date- please include it in your contact form and I can see what I can do!
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What if I need to cancel or change the commission?
If you decide to cancel after the initial sketch is approved, I will keep the deposit. If the project is canceled before the sketch phase, I will refund the deposit. Please note: If the concept changes drastically after the sketch phase, I may charge a 50% cancellation fee. If the project is rescheduled, additional fees may apply.
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Can I make more revisions after the final artwork is completed?
Revisions after the Approval Update may incur a fee depending on the scope and possibility of changes
I offer one free round of revisions after the initial sketch/proposal with updates along the way. For my classic black and white renderings- I cannot erase or go over what has already been drawn. For other styles it can be possible. Communication is key and I would love to hear your thoughts throughout the process!
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Do you collaborate with other artists or businesses?
I do! Collaboration and community are one of my favorite parts of the creative industry! Wanna work with me? Send me a message via the contact page!